This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights…
12th May – 16:00 BST | 11:00 ET As remotely delivered tests increasingly become the ‘new normal’ in the wake of the COVID-19 pandemic, the Surpass team will be providing an update on how Surpass can assist you with remote working. Joining host Tim Burnett will be members of the…
In this timely podcast, Tim Burnett is joined by Norah Duffy, Programme Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to…
The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service. In this podcast, Sam Thompson in joined by Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk…
In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the panel discuss what we mean by test development, and the important…
As we come to terms with the realities of home or remote working, our community has been discussing Online Proctoring (Remote Invigilation) as an alternative to canceling test bookings and maintaining business as usual. Online Proctoring has actually been around for a number of years now, and is trusted to…
Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of…
Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical…
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