[Surpass Team Podcast] – An Insight into Service Delivery at BTL

By 28 April 2020 Podcast

The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service.

In this podcast, Sam Thompson in joined by Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager to discuss the important role their teams play in supporting the Surpass Community with their use of Surpass.