Join us for regular updates from the global Surpass Community. In each episode, we’ll focus on new and exciting developments from the world of testing including Item Banking, SME / Authoring Management, High-Stakes Test Delivery, Test Security, and Remote Invigilation.
In this timely podcast, Tim Burnett is joined by Norah Duffy, Programme Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to…
The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service. In this podcast, Sam Thompson in joined by Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk…
In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the panel discuss what we mean by test development, and the important…
Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of…
Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical…
In this interview with Ashleigh and Nathan from the Product Communication and Training Team, we discover what is involved in the average training session when new organizations join the Surpass Community, and how the Surpass training team have optimized their strategy to deliver the best quality training in an efficient…
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