Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass. Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager, from the US Surpass team during a recent visit to the Saltaire HQ. Gary…
When news of potential lock-down started, the Surpass Product Communications and Training team immediately started investigating how they could deliver a comparable training experience for users of Surpass: one that offered the same level of interaction and dedication usually present in their face-to-face sessions. In this podcast, Surpass team regular…
In this podcast, Georgie Page from the Surpass Product Communications and Training Team discusses the improvements that have been made to Linear Optimization functionality in Surpass since it was first introduced a few years ago. The team also discuss the possibilities available with Linear On-the-Fly Testing (LOFT) Technical soundbites are…
This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights…
In this timely podcast, Tim Burnett is joined by Norah Duffy, Program Director and Credentialing Specialist at the California Water Environment Association, Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Chris Morrison, VP Product Development from the Surpass team. The group discuss transitioning from physical meetings to…
The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service. In this podcast, Sam Thompson in joined by Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk…
In this podcast, Tim Burnett is joined by Amanda Dainis, CEO and Lead Psychometrician at Dainis and Company, and Andy McAnulla, President of BTL Surpass, to discuss the increasing role technology has to play in test development. First, the panel discuss what we mean by test development, and the important…
Join Sam Thompson as she talks to Nicoleta Toma (Assessment Operations Manager at ACT) about the processes in place for efficiently creating and delivering exams required for several globally recognized qualifications to candidates around the globe. In this half-hour, the pair discuss a range of topics including the creation of…
Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical…
In this interview with Ashleigh and Nathan from the Product Communication and Training Team, we discover what is involved in the average training session when new organizations join the Surpass Community, and how the Surpass training team have optimized their strategy to deliver the best quality training in an efficient…
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