Contact the BTL Surpass Team

We can help with that!

We recommend contacting your Awarding Organization directly, if you do not have their details then please email support@btl.com.

If the problem is urgent, then please call our support line +44 (0) 1274 203 270, this is open Monday to Friday 9am until 5pm UK time. If your assessments are covered by our out of hours service, then please see your support documentation for the correct support number.

Remember, the more information you provide the better:

• Nature of the problem
• Exam keycode
• Your contact details
• Name of the exam and the Awarding Organization