Careers with BTL Surpass

BTL staff group shot

Join Our Team

If you think you have the right skills and attitude to join our expanding team and improve assessment for everybody, we would love to hear from you.

A company stands or falls on the strength of its people, and at BTL Surpass we strive for the best. Our assessment platform, Surpass, is used by thousands of people around the world to create, deliver and report on millions of high-stakes examinations every year. Our teams encompass many skills, from .NET, Action Script, Flex and XML developers through to PRINCE2 Project Managers, ISO accredited Auditors, ISEB / ISTQB Qualified testers, Solutions Architects, CSPO Product Owners, Service Desk Advisors and Service Delivery Managers.

We are always keen to hear from individuals who feel they have the knowledge, skills or experience to succeed at BTL Surpass.

Why BTL Surpass?

Career Development

We place a strong emphasis on staff development and encourage people to undertake training. We recognize that the success of BTL Surpass is dependent upon the effective use of our people and upon each employee building a valuable portfolio of skills. For those with the talent and enthusiasm to succeed there are opportunities to develop your skills and career with us. We appoint, train, develop and promote on the basis of merit and ability alone, with all vacancies being advertised internally. Our employees attend an appraisal meeting every six months with their line manager. The appraisal system is designed to:

  • Assist staff in performing to the best of their abilities, maximizing their job satisfaction and contribution to the company’s objectives
  • Identify individual training needs that feed into the overall company training plan
  • Highlight the potential that each individual has to develop within his/her current position or into another role.

Staff Benefits

As well as your basic salary and holiday entitlement of 25 days per annum, we operate a flexible working hours policy, with time off in lieu also available. A contributory group personal pension scheme is available to all staff on completion of three months service, as is membership of our Bupa healthcare scheme. We also provide a Life Assurance scheme, MetroCard scheme, childcare vouchers and cycle to work scheme.

Work Environment

At BTL Surpass we have an informal but professional culture – a working style that engenders a strong team ethic and dynamic, innovative environment. Our Entertainments and Welfare Committee ensures that there is always a range of out-of-work activities to get involved in, including pool nights and quizzes as well as annual Christmas and summer events.

Current Job Vacancies

We are always happy to receive prospective applications for future opportunities. Please check back again soon, or show your interest in joining our team by sending your CV, along with a short message about why you want to join BTL and the expertise you can bring to our organization to

Please note that unsolicited submissions from recruitment agencies will be disregarded.

Service Desk Advisor

You will provide customer support nationally and internationally for a wide variety of products and systems.  Customer focused assistance will be delivered via telephone and email.  A strong technical aptitude is required to meet the demands of the role, although training on specific products will be provided.

Key requirements:

2 years’+ experience on a Technical Service / Support Desk, providing software application support to customers.

Excellent communication skills (particularly using the telephone) and organisational ability. Windows experience, IT literate, knowledge of Service Level Agreement response times beneficial.


BTL Group Ltd. Head Office,
West Yorkshire

To apply for this role, please submit:

  • A current CV
  • Cover Letter highlighting any relevant experience

Closing Date:
5:00pm Friday 17th July 2020.

Please send all applications to with the subject line “Service Desk Advisor July 2020”