Current job vacancies
(US) North America Test Center Network Service Manager
In this role, you will be responsible for recruiting and onboarding test centers in North America. A key part of the role will be to maintain and develop relationships with our customers and suppliers (to ensure smooth end-to-end exam delivery), and to manage projects helping to deliver the Test Delivery Service’s strategic goals.
You will have proven project management experience with the ability to grow the network in North America and manage the onboarding process of new customers.
Read the full role profile.
Key requirements:
- Customer management and client relationship skills (face-to-face, phone, email)
- Dealing with third party suppliers
- Working knowledge of SharePoint, Excel, and ideally awareness of CRM systems
- Conducting service reviews with clients and suppliers
- Management skills including estimating and monitoring; analytical skills
- Event organization / logistical planning skills
- Line management experience.
Location:
Home-based – with visits to the Surpass office near West Chester, Pennsylvania.
To apply for this role, please submit:
- Cover letter / email explaining why you are suitable for the role
- Current resume
Closing date:
5pm ET, Friday September 26 2025.
Please send all enquiries and applications to andrew.dodds@surpass.com with the subject line of “North America Test Center Network Service Manager 9/25”.
If there are no vacancies listed then please check back again soon. We are also happy to receive prospective applications for future opportunities – show your interest in joining our team by sending your CV, along with a short message about why you want to join us and the expertise you can bring, to andrew.dodds@surpass.com.
Please note that unsolicited submissions from recruitment agencies will be disregarded.
