Website Policies

These policies apply to all Surpass websites.

Website Privacy Policy

Last reviewed 14 April 2025.

We are Surpass Assessment. Depending on where you are, your company contact is Surpass Assessment Inc of 2 W Market Street, West Chester, PA, 19382, USA, or BTL Group Limited (trading as Surpass Assessment) of Salts Mill, Victoria Road, Saltaire, West Yorkshire, BD18 3LF, United Kingdom, collectively herein ‘Surpass Assessment’.

This privacy policy relates to your use of our website and electronic communications and applies to any Surpass Assessment website which includes a link to this privacy policy, including the:

Primary Surpass site (surpass.com)
Surpass Conference site
Surpass Help site

Please note that our website may link to other third-party websites that may also gather information about you. Third-party websites will operate in accordance with their own separate privacy policies, and we have no control over any personal data that they may acquire, store and use. For privacy information relating to these other third-party websites, you should consult their privacy policies as appropriate. Personal data is collected about you whenever you access our websites, register with us for events and conferences, contact us, send us feedback, complete forms on our website, take part in customer surveys and submit reviews to or via our website.

Personal data is collected either directly (for example when you register with us, contact us, purchase Surpass products or services from us, complete forms or submit reviews on or via our website) or indirectly (for example where you are browsing our website through the use of ‘cookies’).

In general, the sorts of data that we can acquire, depending upon the circumstances, include: contact information (including name, email address and job title), marketing preferences, browsing and device usage information.

We may use this personal data for internal business purposes including maintaining, reporting purposes and improving our services and products.

We do not knowingly collect or use personal information relating to children. We do not market our products and services to children.

If you agree to be on and to remain on our contact list, from time to time we will send you:

information about our Surpass Platform and Surpass Supporting Services
information about Surpass Assessment related events (for example, news about the Surpass Conference)

The legal basis of our processing of your personal data your consent and for our legitimate interests (marketing communications, conducting surveys for continuous improvement and marketing purposes, responding to your queries, registrations for Surpass Certification tests); to perform a contract with you (responding to your queries, sharing service related knowhow and updates, registrations for Surpass Certification tests)

When you sign up to schedule a Surpass Certification test through the Surpass Help site, your personal data is processed by Zapier Inc and Google (Google Sheets). Zapier Inc is a US company that operates cloud services. Zapier Inc’s privacy policy can be read here and Google’s privacy policy can be read here.

We use Hubspot to send our marketing communications. Hubspot is a US company that has an appropriate safeguard mechanism in place for personal data processing which means that Hubspot is obliged to protect Surpass Assessment marketing information and use it only on our instructions.

If you are an existing Hubspot customer, based on your Hubspot account settings and visitor cookie consent preferences, HubSpot may be able to collect data on your company domain and visitor activity. Review this knowledge base article to learn more about the data that HubSpot collects. You may disable the intent features and data sharing at any time in your Hubspot account settings.

We will put in place appropriate security measures to protect your personal data from unlawful or unauthorised processing and accidental loss, destruction or damage. We ensure that all third party providers that we use have in place contracts for the protection of your contact information that oblige them to protect your contact information and use it only on Surpass Assessment’s instructions. Where our third party providers are US companies, we ensure that they have an appropriate safeguard mechanism in place for personal data processing so that they are obliged to protect individuals’ contact information and use it only on our instructions.

We share marketing and contact information that we collect with our group companies for the purpose of making decisions about marketing strategy and lead generation. Where we share personal data with our US subsidiary, Surpass Assessment Inc, we have in place appropriate safeguards that obliges our US subsidiary to protect your contact information and use it only on our instructions.

Our retention period for contact information is determined in the following way: for anyone who is not a customer and who has not clicked on or responded to any marketing emails from us within a timeframe of 2 years, we will remove your contact information from our marketing subscriber list.

You have the right to have a copy of the personal data that we hold about you. In addition, you can ask us to rectify or reduce the amount of personal data that we hold about you, or can ask us to delete your personal data from our database. You can withdraw your consent to receive any marketing emails from us at any time. Where you wish to do this, please select “unsubscribe” from a recent marketing email. Alternatively you can email us at marketing@surpass.com.

You have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner’s Office (the UK regulator), where you feel that we have misused or abused the treatment of your personal data.

You are not contractually obliged, or obliged by law, to provide any personal data to us. Where you do not provide your personal data to us, or withdraw your consent for us to use your personal data, we will not be able to send you information about Surpass Platform and Surpass Supporting Services, or information about Surpass Assessment related events.

We profile you in the following ways. We look at the sector that you work in, organisation’s name and the location and country where you work, with a view to us making contact with you more relevant. For example, if you are working in healthcare or financial services, we would try to tailor our newsletters and invitations that we send to you so that they are more likely to be of interest to you. If you are a customer and are using a particular version of our Surpass Platform, we also aim to tailor our communications with you so that you receive information about the Surpass version which is most relevant to you. If you are interested in conferences, we look at your past conference attendances with a view to trying to suggest other meetings that you might be interested in attending.

We use cookies on our site to distinguish you from other users of our site. Please see our Website Cookie Policy for further details.

If you have any questions about our privacy practices or if you would like to exercise your privacy rights, please contact privacy@surpass.com.

Website Cookie Policy

Last reviewed 14 April 2025.

This cookie policy relates to any Surpass Assessment website which includes a link to this policy, including the:

Primary Surpass site (surpass.com)
Surpass Conference site
Surpass Help site
Surpass Test Delivery Services portal

Surpass Assessment reserves the right to change this policy from time to time (including without limit details of the cookies used). Where Surpass Assessment chooses to include more or different cookies in the future, Surpass Assessment will ask website users to click on an updated cookies consent box that refers to updated information in this cookies policy.

Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer. Surpass Assessment uses cookies to distinguish you from other users of our website.

Cookies help us to provide you with a good experience when you browse our website and also allow us to improve our website.

By clicking on the cookies consent box on Surpass Assessment’s website, you are agreeing to our use of cookies and this cookie policy.

Types of cookies

We may use the following types of cookies:

Session cookies. These are cookies that allow websites to link user actions during a browser session. We may use these for a variety of purposes such as remembering usernames and passwords to move between different functional sections of a site. Session cookies expire after a browser session and are not stored long term.
Persistent cookies. These are cookies that are stored on a user’s device between browser sessions and which remember the preferences or actions of the user across a site (and in some cases across different sites). These may be used to remember usernames and passwords.
Strictly necessary/essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log in to secure areas of our website.
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. All information that these cookies collect is aggregated and therefore anonymous.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region) and therefore provide enhanced, more personal features.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

First party and third party cookie use

The further information section below identifies first party cookies (cookies used by Surpass Assessment) and third party cookies (that is, other organisation’s cookies) used in connection with Surpass Assessment websites.

Disabling cookies

Generally cookies will make your browsing experience better.

However, you may prefer to disable cookies on this and other Surpass Assessment websites. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

If you block all cookies (including essential cookies) in your browser settings you may not be able to access all or parts of this website or other Surpass Assessment websites.

Further information

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie	Websites applied to	Description and Purpose	Type	Session or Persistent	First/Third Party
ChatBot	Surpass Test Delivery Services portal	These cookies will remember a user to preserve chat history with the ChatBot during their session.	Strictly necessary	Session	First and Third Party
CookieYes	All	CookieYes sets this cookie to remember users’ consent preferences.	Strictly necessary	Persistent for 1 year	First party
Google Analytics (_utma, _utmb,_utmc, _utmz, _ga,_gat)	Primary Surpass site (surpass.com), Surpass Conference site, Surpass Help site, Surpass Test Delivery Services portal	These cookies are used to collect information about how visitors use our site. We use the information to compile reports about the use of our website, and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.	Analytical	Persistent for up to 2 years	First Party
HotJar	Primary Surpass site (surpass.com), Surpass Conference site	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form.	Analytical	Persistent	First Party
Hubspot	Primary Surpass site (surpass.com), Surpass Conference site	These cookies are used to remember visitor activity including personal data submitted via contact form submissions on Surpass website(s). If you are an existing Hubspot customer, based on your Hubspot account settings and visitor cookie consent preferences, HubSpot may also be able to record your company domain.	Functional and analytical	Session and Persistent	First and Third Party
LinkedIn	Primary Surpass site (surpass.com)	LinkedIn sets cookies via Google Analytics to collect analytical information on users who visited the website from linkedin.com.	Functional and advertisement	Session	Third Party
Slido	Primary Surpass site (surpass.com)	This cookie remembers user account information if a user creates a Slido profile to interact during a live webinar, such as with polls or a Q&A.	Strictly necessary	Persistent	Third Party
Vimeo	Primary Surpass site (surpass.com), Surpass Conference site	Vimeo installs this cookie to collect anonymous analytical information on embedded videos. Videos cannot be watched without these cookies.	Strictly necessary and functional	Persistent for 1 year	Third Party
WordPress	All	WordPress cookie for a logged in user. This is used to remember the user’s login details if they have an account for the Surpass Assessment network of sites.	Strictly necessary	Session and persistent for up to 2 years	First Party
WPML	Primary Surpass site (surpass.com)	These cookies are set by The WordPress Multilingual Plugin (WPML) to remember if it has previously redirected a user based on their detected browser language.	Strictly necessary	Session	First Party
YouTube	Primary Surpass site (surpass.com) / Surpass Conference site, Surpass Help site	To provide analytics information regarding how the video was viewed.	Functional and advertisement	Persistent	Third Party

You can find more about how Google uses data here, and opt out of having your data sent to Google here.

Website Terms of Use

Last reviewed 9 January 2025.

This website is provided by BTL Group Limited (trading as Surpass Assessment) on its own behalf and on behalf of its subsidiary, Surpass Assessment Inc, collectively ‘Surpass Assessment’.

These terms are separate from the Surpass Service and the other supporting services to which separate terms and privacy policies apply.

This website and content available within them is for information only. Surpass Assessment is not able to inspect or confirm that the materials contained on the website and any material that are linked to these webpages are correct in every case.

Surpass Assessment provides the information on these webpages ‘as is’ and without any warranties. To the maximum extent permitted by applicable law Surpass Assessment i) excludes all liabilities for any loss or damage of whatever kind and however arising in connection with your use of, or inability to use, the website and any materials on the website; and ii) disclaims all express and implied warranties, including merchantability and fitness for a particular purpose. In no event Surpass Assessment be liable for any loss of profits, loss of use, loss of business, or for indirect, special, incidental or consequential damages of any kind whether based in contract, negligence or other tort. Surpass Assessment may make changes to website material at any time without notice and without obligation to update the materials contained on these webpages.

We process your personal data in accordance with our Website Privacy and Cookie Policies.

These Terms are governed by in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.

For more information, and if you need to access any previous versions of these terms and policies, please contact legal@surpass.com.