Customer support

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We’re here to help our customers with product and technical support

If you are a test taker

Please contact your awarding organisation if you need support taking your test. More information for test takers.

If you are a test centre

Please contact the awarding organisation for this test.

Frequently asked questions

Read our FAQs for useful answers, or go straight to the contact form.


How do I log in to the Surpass Platform?

  • In order to access the Surpass Platform, you must login with a valid user account.
  • In your web browser, enter the URL of your Surpass instance e.g. [organisation].surpass.com
  • Enter your user name into the User Name field.
  • Enter your password into the Password field.
  • Select the Login button to login.


How do I download and install SecureClient?

  • You can install SecureClient from the Launch Test screen in the Surpass Platform (click ‘Deliver Test’ from your Home screen).
  • Select Secure Delivery in the Launch Test screen.
  • Select Download SecureClient (MSI) to begin the installation process.
  • Open the SecureClient installer from your device.
  • Choose a language from the Language menu in the Select Setup Language dialog. Select OK to continue.
  • Start the installation in the SecureClient Installation Wizard. Select Next to continue.
  • Select Browse to open your device’s file explorer. Choose an installation path for SecureClient. Select Next to install SecureClient on your device.
  • Select Finish to complete the SecureClient installation. You can launch SecureClient from your desktop when the installation is complete.


How do I download and install the Surpass Viewer?

  • Navigate to https://viewer.surpass.com. Press either Download MacOS Installer or Download Windows Installer depending on which operating system you are using.
  • Open the Surpass Viewer Installer to install the Surpass Viewer. If you are using MacOS, drag the Surpass Viewer file into the Applications folder when prompted.
  • Once installed, open the Surpass Viewer to launch it. You can find the Surpass Viewer in your applications folder (Go > Applications) on MacOS or your local folder (C:\Users) on Windows.

Still need help?

Fill in this form to get product and technical assistance from BTL, the creator of Surpass assessment technology and services.