Assessment Software
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  - Software
    Award-winning assessment software
    
    The Surpass Platform is a market-leading professional end-to-end assessment platform used for the authoring, banking, administration, delivery, scoring, and reporting of computer and paper-based tests.
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Test Development Services
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  - Services
    Experts in building tests
    
    A leading-edge assessment solution works best when combined with high-quality services to support your assessment program. Within Surpass, and the Surpass Community, we have experts ready to help you ensure your tests are defensible, fair and they always belong to you.
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Remote/Center Delivery
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  - Delivery
    Global test delivery services
    
    As a trusted assessment provider, we are delighted to offer our professional range of test delivery services to selected partners. Our dual camera technology for online proctoring, is both flexible and highly secure and globally, our Test Center Network is one of the largest in the world.
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  - Deliver in a Third-Party Network
  - Become a Test Center Supplier
Use Cases
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  - Use Cases
    We provide solutions in many different sectors
    
    Many organizations across a range of industries use our market-leading end-to-end assessment solutions. Discover some of the sectors who use Surpass, and industry-specific case studies and features.
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  - Healthcare
  - Finance
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  - Language
  - IT
Community
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  - Community
    Who are the Surpass Community?
    
    Surpass has been developed by a fast-growing community of assessment experts with the common goal of utilizing technology to improve the assessment experience for everyone. Get involved with the Surpass Community to help make assessment better, together.
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  - News
  - Events
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Company
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  - Company
    
    Provided by assessment experts
    
    Surpass Assessment is a global provider of assessment services and technology powering the development and delivery of tests for credentialing and licensure organizations, K-12 institutions, HE, state government agencies and national testing programs across the world.
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  - About us
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Contact

Customer support

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We’re here to help our customers with product and technical support

If you are a test taker

Please contact your exam provider if you need support taking your test. More information for test takers.

If you are a test center

Please contact the exam provider for this test.

Frequently asked questions

Read our FAQs for useful answers, or go straight to the contact form.

How do I log in to the Surpass Platform?

In order to access the Surpass Platform, you must login with a valid user account.
In your web browser, enter the URL of your Surpass instance e.g. [organization].surpass.com
Enter your account details and select the Login button to login.

How do I download and install the Surpass Viewer?

Navigate to https://viewer.surpass.com. Press either Download MacOS Installer or Download Windows Installer depending on which operating system you are using.
Open the Surpass Viewer Installer to install the Surpass Viewer. If you are using MacOS, drag the Surpass Viewer file into the Applications folder when prompted.
Once installed, open the Surpass Viewer to launch it. You can find the Surpass Viewer in your applications folder (Go > Applications) on MacOS or your local folder (C:\Users) on Windows.

How do I download and install SecureClient?

You can install SecureClient from the Launch Test screen in the Surpass Platform (click Deliver Test from your Home screen).
Select Secure Delivery in the Launch Test screen.
Select Download for Windows or Download on the App Store, depending on which operating system you are using, to begin the installation process.

SecureClient is stuck in an update loop?

Find the folder on your computer where you have installed SecureClient.
Open the folder.
Right-click SecureClientInitialRun.
Run as administrator.
If the update loop continues, you may need to grant read/write permissions on the SecureClient folder. You can do this by logging in as a user with higher permissions.
If all the above fails, try reinstalling SecureClient.

Still need help?

Fill in this form to get product and technical assistance from the Surpass team.

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