Join our global team
If you think you have the right skills and attitude to join our expanding team and improve assessment for everybody, we would love to hear from you.
Our offices are located in West Chester, PA, USA and Shipley, West Yorkshire, UK.
A company stands or falls on the strength of its people, and at Surpass Assessment we strive for the best.
Established in 1985 in Yorkshire, UK, Surpass powers assessments world-wide with its market-leading assessment technology and services. Our assessment platform is used by thousands of people around the world to create, deliver and report on millions of high-stakes examinations every year.
Our team encompasses many skilled roles, from .NET, SQL, JavaScript and Azure developers through to Project Managers and Account Managers, ISO accredited Auditors, ISEB / ISTQB Qualified testers, Solutions Architects, CSPO Product Owners, Service Desk Advisors and Service Delivery Managers.
We are always keen to hear from individuals who feel they have the knowledge, skills or experience to succeed at Surpass.
Why Surpass?
Career development
We place a strong emphasis on staff development and encourage people to undertake training. We recognise that the success of our company is dependent upon the effective use of our people and upon each employee building a valuable portfolio of skills. For those with the talent and enthusiasm to succeed there are opportunities to develop your skills and career with us. We appoint, train, develop and promote on the basis of merit and ability alone, with all vacancies being advertised internally. Our employees attend an appraisal meeting every six months with their line manager. The appraisal system is designed to:
- Assist staff in performing to the best of their abilities, maximising their job satisfaction and contribution to the company’s objectives
- Identify individual training needs that feed into the overall company training plan
- Highlight the potential that each individual has to develop within their current position or into another role.
Work environment
We have an informal but professional culture – a working style that engenders a strong team ethic and dynamic, innovative environment. There is always a range of out-of-work activities to get involved in, as well as annual Christmas and summer events.
UK office staff benefits
US based? View staff benefits for the US office.
- 25 holiday days (increasing up to 27 days depending on length of service)
- Standard UK bank holidays, with some being flexible to change to a chosen day
- Extra paid day off for your birthday
- ‘Finish Early Fridays’ – two half days off every month (equivalent of 12 extra paid holiday days per year)
- Hybrid working – 1 day in the office per week
- Flexible working hours policy, with time off in lieu also available
- Pension scheme, matched up to 5% (increasing up to 11% depending on length of service)
- Bupa Health Insurance, with Bupa Menopause Plan added on
- Medicash Health Cash Plan scheme
- Employee Assistance Programme
- Enhanced parental leave pay after 2 years length of service
- IVF support
- Paid miscarriage leave
- Life Assurance / Death in Service scheme – lump sum benefit of 2x salary
- Tech scheme
- Octopus Electric Car Leasing scheme
- Cycle to Work scheme
- MetroCard scheme
- Free access to Microsoft courses via their Enterprise Skills Initiative
- Recommend a friend scheme – successful employee recommendations are compensated
- Work anniversary benefits
- Budget for team lunches/activities
- Free fruit / snacks in the office
Our current and former employees rate us highly on Glassdoor.
Current job vacancies
If there are no vacancies then please check back again soon. We are also happy to receive prospective applications for future opportunities – show your interest in joining our team by sending your CV, along with a short message about why you want to join us and the expertise you can bring, to andrew.dodds@btl.com.
Please note that unsolicited submissions from recruitment agencies will be disregarded.
(UK) Customer Success Manager – 12 month maternity leave cover
Surpass Assessment successfully supplies some of the largest and most prestigious certification and examination organisations in the world with its onscreen testing solution, the Surpass Platform, which enables the creation and delivery of millions of exams each year.
Job Description:
You will maintain and develop long-term relationships with a portfolio of Surpass customers, as well as the management of projects both internal and external to Surpass. Building on the existing relationship, the Customer Success Manager assumes overall responsibility for the delivery of forecast revenue streams and the identification and securing of new business opportunities within each account.
You will provide a link between the customer and Surpass, with overall accountability for the customer relationship and for the delivery of all programs of activity.
Key requirements:
With at least 1-2 years’ experience in project / product management, you will possess a demonstrable track record of managing and delivering complex projects to the private and public sector. Ideally you will have worked within a fast-paced environment delivering software products and will have experience of working closely with customers through the full software implementation lifecycle.
To apply for this role, please submit:
· Cover letter / email explaining why you are suitable for the role
· Current resume
Closing Date:
5pm BST on Friday 12 September
Please send all enquiries and applications to andrew.dodds@surpass.com with the subject line of “Job Application: “Job title” ”month/year”.
