Data Subprocessors
A list of third-parties that may have access to certain customer data.
Surpass Platform in the USA / North America
Last updated 21 July 2023.
If you are a Surpass Assessment Inc customer or have hosting infrastructure designated in the USA, unless otherwise agreed in your contract, the table below contains the details of Surpass Assessment’s data subprocessors that apply to your organisation.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (Microsoft Azure) | USA | Hosting infrastructure |
| Sendgrid Inc | USA | Email service provider |
| Wildbit, LLC (trading as Postmark) | Main data centre USA, but subprocessor is Amazon Web Services which processes worldwide | Email service provider |
| Google Ireland Limited (Google Analytics) | Worldwide (no specific server location designated) | Used to obtain information on user interactions with features in the Surpass Platform – anonymous data |
| Google Ireland Limited (Google Tag Manager) | Worldwide (no specific server location designated) | Used to obtain information on user interactions with features in the Surpass Platform – anonymous data |
| SurveyMonkey Europe UC (Survey Monkey website) | Worldwide (no specific server location designated) | Used to obtain feedback on Surpass Platfom customers following Surpass customer training and annual customer surveys |
| UserVoice Inc (UserVoice website) | USA | Used to obtain customer feedback on feature development |
| CA Europe Sarl (Rally software development application) | USA | Contains information about feature developments and development fixes |
| BTL Group Limited (trading as Surpass Assessment) | UK | The UK based parent company of Surpass Assessment Inc is involved in supporting customers of Surpass Assessment Inc |
| Microsoft Ireland Operations Limited (Microsoft Office 365) | EU | Communications and operations |
| Medallia Inc (BTL Innovations Hub website) | UK, EU, USA | Used to obtain customer feedback and ideas |
| Formagrid Inc. doing business as Airtable | USA | Surpass Help site |
| Zapier Inc | USA | Integration service that automates dataflow between online software applications |
| Epignosis LLC (TalentLMS) | USA, UK, Greece | Surpass training, managing and monitoring training and performance |
| ECSC | UK, Australia | Cyber Security |
| Hubspot Inc | USA | CRM |
Surpass Platform in the UK / EU
Last updated 24 November 2023.
If you are a customer of BTL Group Limited (trading as Surpass Assessment) or have hosting infrastructure designated in the UK, unless otherwise agreed in your contract, the table below contains the details of Surpass Assessment’s data subprocessors that apply to your organisation.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (Microsoft Azure) | UK (for customers in the UK/EU), USA (for customers in the USA who have specified USA server locations) | Hosting infrastructure |
| Rackspace UK Limited | UK | Hosting infrastructure |
| Sendgrid Inc | USA | Email service provider |
| Sendinblue | France, Belgium, Ireland | Email service provider |
| Google Ireland Limited (Google Analytics) | Worldwide (no specific server location designated) | Used to obtain information on user interactions with features in the Surpass Platform – anonymous data |
| Google Ireland Limited (Google Tag Manager) | Worldwide (no specific server location designated) | Used to obtain information on user interactions with features in the Surpass Platform – anonymous data |
| SurveyMonkey Europe UC (Survey Monkey website) | Worldwide (no specific server location designated) | Used to obtain feedback from Surpass Platform customers following Surpass customer training and annual customer surveys |
| UserVoice Inc (UserVoice website) | USA | Used to obtain customer feedback on feature development |
| CA Europe Sarl (Rally software development application) | USA | Contains information about feature developments and development fixes |
| Surpass Assessment Inc | USA | The US based subsidiary company of BTL Group Limited (trading as Surpass Assessment) is involved in supporting customers of Surpass Assessment UK. |
| Microsoft Ireland Operations Limited (Microsoft Office 365) | EU | Communications and operations |
| Medallia Inc (BTL Innovations Hub website) | UK, EU, USA | Used to obtain customer feedback and ideas |
| Formagrid Inc. doing business as Airtable | USA | Surpass Help site |
| Zapier Inc | USA | Integration service that automates dataflow between online software applications |
| Epignosis LLC (TalentLMS) | USA, UK, Greece | Surpass training, managing and monitoring training and performance |
| ECSC | UK, Australia | Cyber Security |
| Hubspot Inc | USA | CRM |
Online Test Scheduling (Scheduler)
Last updated 3 February 2023.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| EventMap Limited | UK | Online test scheduling software provider |
| Microsoft Ireland Operations Limited (Microsoft Azure)
|
UK South | Hosting infrastructure |
| Twilio Sendgrid | USA | Email service provider |
| BTL Group Limited (trading as Surpass Assessment) | UK | Test taker queries regarding Scheduler bookings |
Registration and certification functions
Last updated 3 November 2021.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (Microsoft Azure) | UK | Hosting infrastructure |
| Sendgrid Inc
|
USA | Email service provider |
| Message Systems Inc (SparkPost EU) | Ireland | Email service provider |
Online Invigilation / Proctoring Service
Last updated 8 December 2022.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Procwise Exam B.V. (trading as ProctorExam) and its group of companies: | Netherlands | Online invigilation/proctoring software provider |
| Turnitin LLC | USA | Processing of data in the USA (Customer Support, Engineering) |
| Turnitin UK Ltd | UK | Processing of data in the UK (Customer Support, Engineering) |
| Turnitin India
Education Pvt. Ltd. |
India | Processing of data in India (Customer Support) |
| Turnitin Netherlands B.V. | EU | Processing of data in the Netherlands (Customer Support) |
| UKU Group Ltd.
(“UniCheck”) |
EU | Processing of data in Ukraine (Engineering) |
| ExamSoft
Worldwide LLC |
USA | Processing of data in the USA (Customer Support, Engineering) |
| Amazon AWS (primary provider)
– streaming service provider – ProctorExam Platform hosting provider and streaming service provider |
Frankfurt region of Germany (if you are a UK/EU customer) and/or Ohio, USA (if you are a customer using ProctorExam’s US located software to deliver exams, or are a customer of Surpass Assessment Inc based in the US) | Hosting and streaming infrastructure |
| Enfuse Solutions Private Limited | India | Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams |
| Enfuse Solutions S.R.L | Romania | Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams (your contract will be clear if this is the case) |
| M Plus Grupa | Croatia | Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams (your contract will be clear if this is the case) |
| International Testing and Training Services Limited | UK/worldwide | Exam reviewers (for live exams or record & review, where agreed with the customer) |
| Teamco Remote Limited | UK | Exam reviewers (for record & review exams, where agreed with the customer) |
| BTL Group Limited (trading as Surpass Assessment) | UK/EU | Exam reviewers (for record & review, where agreed with the customer) |
| Tawk.to, Inc (live chat functionality provider; chat technology provider) | USA/Republic of Ireland | Online live chat support provider for system checks and exams, and live chat technology provider |
| SendGrid Inc
(Surpass customer personal data but no Surpass customer candidate personal data) |
USA | Email service provider |
| Google Ireland Limited (GoogleAnalytics) | Worldwide (no specific server location designated) | Used to obtain information on user interactions with ProctorExam |
| Datamatics Global Services Inc and Datamatics Global Services Limited | USA / India | Online proctoring/invigilation services, provision of human proctors |
Surpass Platform integration with Online Invigilation / Proctoring Service
Last updated 3 November 2021.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (Microsoft Azure) | UK | Hosting infrastructure |
| Messages Systems Inc (SparkPost EU) | Ireland | Email service provider |
Test Centre Network
Last updated 8 December 2022.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (SharePoint, a Microsoft Office Suite application) | UK | Surpass storage of examination attendance registers and invigilator/proctor reports |
| Surpass test centre venue suppliers | Country specific depending on geographical location of test centre | Invigilators/proctors and other test centre staff verifying candidate IDs and processing candidate personal data to administer examinations |
Test Conversion Service
Last updated 8 December 2022.
| Name of the subprocessor | Country where processing | Processing Activity |
|---|---|---|
| Microsoft Ireland Operations Limited (SharePoint, a Microsoft Office Suite application) | UK | Customer examination questions worked on securely by Surpass Test Conversion Service staff |
For more information please contact legal@surpass.com.
