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Data Subprocessors

A list of third-parties that may have access to certain customer data.

Surpass Platform in the USA / North America

Last updated 21 July 2023.

If you are a Surpass Assessment Inc customer or have hosting infrastructure designated in the USA, unless otherwise agreed in your contract, the table below contains the details of Surpass Assessment’s data subprocessors that apply to your organisation.

Name of the subprocessor Country where processing Processing Activity
Microsoft Ireland Operations Limited (Microsoft Azure) USA Hosting infrastructure
Sendgrid Inc USA Email service provider
Wildbit, LLC (trading as Postmark) Main data centre USA, but subprocessor is Amazon Web Services which processes worldwide Email service provider
Google Ireland Limited (Google Analytics) Worldwide (no specific server location designated) Used to obtain information on user interactions with features in the Surpass Platform – anonymous data
Google Ireland Limited (Google Tag Manager) Worldwide (no specific server location designated) Used to obtain information on user interactions with features in the Surpass Platform – anonymous data
SurveyMonkey Europe UC (Survey Monkey website) Worldwide (no specific server location designated) Used to obtain feedback on Surpass Platfom customers following Surpass customer training and annual customer surveys
UserVoice Inc (UserVoice website) USA Used to obtain customer feedback on feature development
CA Europe Sarl (Rally software development application) USA Contains information about feature developments and development fixes
BTL Group Limited (trading as Surpass Assessment) UK The UK based parent company of Surpass Assessment Inc is involved in supporting customers of Surpass Assessment Inc
Microsoft Ireland Operations Limited (Microsoft Office 365) EU Communications and operations
Medallia Inc (BTL Innovations Hub website) UK, EU, USA Used to obtain customer feedback and ideas
Formagrid Inc. doing business as Airtable USA Surpass Help site
Zapier Inc USA Integration service that automates dataflow between online software applications
Epignosis LLC (TalentLMS) USA, UK, Greece Surpass training, managing and monitoring training and performance
ECSC UK, Australia Cyber Security
Hubspot Inc USA CRM

Surpass Platform in the UK / EU

Last updated 24 November 2023.

If you are a customer of BTL Group Limited (trading as Surpass Assessment) or have hosting infrastructure designated in the UK, unless otherwise agreed in your contract, the table below contains the details of Surpass Assessment’s data subprocessors that apply to your organisation.

Name of the subprocessor Country where processing Processing Activity
Microsoft Ireland Operations Limited (Microsoft Azure) UK (for customers in the UK/EU), USA (for customers in the USA who have specified USA server locations) Hosting infrastructure
Rackspace UK Limited UK Hosting infrastructure
Sendgrid Inc USA Email service provider
Sendinblue France, Belgium, Ireland Email service provider
Google Ireland Limited (Google Analytics) Worldwide (no specific server location designated) Used to obtain information on user interactions with features in the Surpass Platform – anonymous data
Google Ireland Limited (Google Tag Manager) Worldwide (no specific server location designated) Used to obtain information on user interactions with features in the Surpass Platform – anonymous data
SurveyMonkey Europe UC (Survey Monkey website) Worldwide (no specific server location designated) Used to obtain feedback from Surpass Platform customers following Surpass customer training and annual customer surveys
UserVoice Inc (UserVoice website) USA Used to obtain customer feedback on feature development
CA Europe Sarl (Rally software development application) USA Contains information about feature developments and development fixes
Surpass Assessment Inc USA The US based subsidiary company of BTL Group Limited (trading as Surpass Assessment) is involved in supporting customers of Surpass Assessment UK.
Microsoft Ireland Operations Limited (Microsoft Office 365) EU Communications and operations
Medallia Inc (BTL Innovations Hub website) UK, EU, USA Used to obtain customer feedback and ideas
Formagrid Inc. doing business as Airtable USA Surpass Help site
Zapier Inc USA Integration service that automates dataflow between online software applications
Epignosis LLC (TalentLMS) USA, UK, Greece Surpass training, managing and monitoring training and performance
ECSC UK, Australia Cyber Security
Hubspot Inc USA CRM

Online Test Scheduling (Scheduler)

Last updated 3 February 2023.

Name of the subprocessor Country where processing Processing Activity
EventMap Limited UK Online test scheduling software provider
Microsoft Ireland Operations Limited (Microsoft Azure)

 

UK South Hosting infrastructure
Twilio Sendgrid USA Email service provider
BTL Group Limited (trading as Surpass Assessment) UK Test taker queries regarding Scheduler bookings

Registration and certification functions

Last updated 3 November 2021.

Name of the subprocessor Country where processing Processing Activity
Microsoft Ireland Operations Limited (Microsoft Azure) UK Hosting infrastructure
Sendgrid Inc

 

USA Email service provider
Message Systems Inc (SparkPost EU) Ireland Email service provider

Online Invigilation / Proctoring Service

Last updated 8 December 2022.

Name of the subprocessor Country where processing Processing Activity
Procwise Exam B.V. (trading as ProctorExam) and its group of companies: Netherlands Online invigilation/proctoring software provider
Turnitin LLC USA Processing of data in the USA (Customer Support, Engineering)
Turnitin UK Ltd UK Processing of data in the UK (Customer Support, Engineering)
Turnitin India

Education Pvt. Ltd.

India Processing of data in India (Customer Support)
Turnitin Netherlands B.V. EU Processing of data in the Netherlands (Customer Support)
UKU Group Ltd.

(“UniCheck”)

EU Processing of data in Ukraine (Engineering)
ExamSoft

Worldwide LLC

USA Processing of data in the USA (Customer Support, Engineering)
Amazon AWS (primary provider)

– streaming service provider

– ProctorExam Platform hosting provider and streaming service provider

Frankfurt region of Germany (if you are a UK/EU customer) and/or Ohio, USA (if you are a customer using ProctorExam’s US located software to deliver exams, or are a customer of Surpass Assessment Inc based in the US) Hosting and streaming infrastructure
Enfuse Solutions Private Limited India Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams
Enfuse Solutions S.R.L Romania Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams (your contract will be clear if this is the case)
M Plus Grupa Croatia Exam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams (your contract will be clear if this is the case)
International Testing and Training Services Limited UK/worldwide Exam reviewers (for live exams or record & review, where agreed with the customer)
Teamco Remote Limited UK Exam reviewers (for record & review exams, where agreed with the customer)
BTL Group Limited (trading as Surpass Assessment) UK/EU Exam reviewers (for record & review, where agreed with the customer)
Tawk.to, Inc (live chat functionality provider; chat technology provider) USA/Republic of Ireland Online live chat support provider for system checks and exams, and live chat technology provider
SendGrid Inc

(Surpass customer personal data but no Surpass customer candidate personal data)

USA Email service provider
Google Ireland Limited (GoogleAnalytics) Worldwide (no specific server location designated) Used to obtain information on user interactions with ProctorExam
Datamatics Global Services Inc and Datamatics Global Services Limited USA / India Online proctoring/invigilation services, provision of human proctors

Surpass Platform integration with Online Invigilation / Proctoring Service

Last updated 3 November 2021.

Name of the subprocessor Country where processing Processing Activity
Microsoft Ireland Operations Limited (Microsoft Azure) UK Hosting infrastructure
Messages Systems Inc (SparkPost EU) Ireland Email service provider

Test Centre Network

Last updated 17 May 2024.

Name of the subprocessor Country where processing Processing Activity
BTL Group Limited (trading as Surpass Assessment) UK For the Test Delivery Services Portal -Invigilator/proctor details, other test centre staff details, some candidate details (ie initials and candidate reference numbers)
Microsoft Ireland Operations Limited (SharePoint, a Microsoft Office Suite application) UK Surpass storage of examination attendance registers and invigilator/proctor reports
Surpass test centre venue suppliers Country specific depending on geographical location of test centre Invigilators/proctors and other test centre staff verifying candidate IDs and processing candidate personal data to administer examinations

Test Conversion Service

Last reviewed 8 May 2024.

Name of the subprocessor Country where processing Processing Activity
Microsoft Ireland Operations Limited (SharePoint, a Microsoft Office Suite application) UK Customer examination questions worked on securely by Surpass Test Conversion Service staff

For more information please contact legal@surpass.com.

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