Join Ceri Harper, Head of Test Delivery Services, and Sue Palmer, Test Delivery Manager, with host Tim Burnett for a discussion about the impact of the pandemic on the global Test Centre industry. Ceri and Sue provide an insight into how the team here at BTL, along with the members of our test centre network, have rapidly adapted over the past year to ensure “business as usual” for the Surpass Community, and their thousands of candidates.
The panel discuss the impact of centre closures with contributions from some of our Test Centre suppliers, before giving an overview of the measures that have been put in place to ensure that centres can re-open safely following the latest government guidelines, to provide clients and candidates with the best possible experience.
Ceri and Sue provide an overview of recent test volumes, and centre capacity as demand for centres increases, with some stories from the community. Finally, with an increased uptake of remote invigilation during recent times, they also discuss how this service can complement centre delivery to provide more flexible delivery options.