Inteleos is a global non-profit community of more than 150,000 medical professionals, delivering high‑stakes healthcare certification across multiple programs and specialties.
With growing demand for new assessment content and limited SME capacity, Inteleos explored how AI could support item development responsibly, while maintaining clinical accuracy, security, and governance.
This case study highlights how Inteleos used Surpass Copilot to improve efficiency, support SMEs, and scale item development without compromising quality.
Key objectives for this study include:
- Rising demand for new assessment content across multiple certification programs
- Increasing pressure on SME time and availability
- A need to improve drafting efficiency while maintaining human oversight
- A commitment to responsible AI use aligned with assessment standards
Faster, more efficient item development
Surpass Copilot significantly reduced the time required to draft assessment items, allowing SMEs to move quickly from initial ideas to review‑ready content.
Improved SME productivity
By reducing manual drafting effort, SMEs were able to focus more of their time on clinical judgement, refinement, and technical review.
Higher acceptance rates
Items developed with Surpass Copilot achieved higher acceptance rates during review, reducing wasted effort and rework.
Consistent quality standards
All Copilot‑assisted items aligned with Inteleos item writing style guidelines and entered standard QA workflows without disruption.
What you will learn from the full case study
• How Inteleos implemented Surpass Copilot within existing item development workflows
• Quantified efficiency gains and acceptance rate improvements
• SME feedback on ease of use, confidence, and continued adoption
• How AI can support item development while maintaining governance and human oversight
Find out more
See how Surpass Copilot can improve your item development process
