Assessment experts, ready to help you achieve your testing mission
Building the right test the first time defines a successful test development process. We can help you achieve success.
As your test development partner, we work alongside your team and offer comprehensive psychometric services to support your organisation in developing and maintaining effective assessment programmes.
The Surpass difference is that regardless of who writes the items and assembles the test forms, you will have access to the item bank and your items. You will be in control, with the freedom to make changes as needed.
Find out why organisations across a range of industries choose Surpass for their assessment programme.
We offer:
Test Development and Supporting Services
Our technology and psychometric experts can support you with:
Job task analysis
We identify the essential knowledge, skills, and abilities required for specific roles, providing you with a relevant and concise exam blueprint.
Test specification / exam blueprint design
Using job task analysis data, our team will help you develop and validate the test specifications and exam blueprint according to your programme goals and industry expectations. Then, with our Tasks solution in Surpass, we can help you manage the item writing process with assigned tasks, quotas and deadlines. A perfect solution to ensure your SMEs’ efforts map to the blueprint.
Subject Matter Expert (SME) recruitment
Finding the right team to author your items is crucial. Our team can help you, using both psychometric expertise and innovative technology. Surpass also enhances the retention and monitoring of SMEs; our item development tools are easy to use, with no lengthy training needed, and the data generated from authoring and test performance can help you refine your recruitment process.
Item writing
Our team assists in crafting high-quality test items, offering both in-person and virtual workshops to develop effective multiple-choice questions and innovative item .
Explore our built-in assistive AI feature-set, Surpass Copilot. which enables you to generate new items using AI, streamlining the item authoring process and saving valuable time.
Advanced item creation training
With Surpass, it’s easy to integrate your existing item bank and use this as a starting point for creating new advanced items.
As well as our award-winning high-fidelity image viewer, you will have access to functionality such as spreadsheet simulations, audio capture question types and in-test video.
Item banking
With Surpass, your item bank belongs to you. At every stage in the process, you are in control of your item bank with the freedom to edit, import, or export items whenever you wish. With extensive metadata management solutions and the ability to create comprehensive item lists, our item banking solution is all you need regardless of whether you are delivering via Surpass, paper, or another third-party testing vendor.
Standard setting
We guide you through establishing appropriate passing scores using methodologies best suited to your programme, facilitating the process either in-person or virtually.
Test maintenance
Our services include ongoing statistical analyses to ensure your test scores remain reliable and valid, with customised maintenance plans tailored to your programme’s needs.
Complex psychometrics
Our psychometricians specialise in advanced methodologies, including Item Response Theory (IRT), Computer Adaptive Testing (CAT), and Structural Equation Modeling (SEM), among others.
Test production and publishing
Our experts can work with you to design your exam blueprint and content, test form plan, test delivery frequency, test delivery models, and administration specification. Surpass is the market-leader for the instant publishing of items; questions in your Surpass item bank can be instantly included or withdrawn from tests.
Item-level and Test-level analysis
Often described as the science of testing, our experts will work with you to identify the best approach (CTT or IRT) to undertake ongoing statistical maintenance of a test. Surpass procedures involve analysing item and test-level data for security concerns, drift, bias / DIF, and consistent pass rates. Our expertise will underpin your confidence in the validity of your test results and that they meet your programme design objectives and requirements.
Alternatively, if you prefer to handle the data yourself, Surpass allows a raw data extraction, so you’re never tied to the system.
Consulting
Get assistance from our experts
We have a huge amount of experience in the learning and assessment sector, and work closely with our partners and clients to implement improvements and monitor changes. We’re happy to assist with developing bespoke assessment solutions, or work with partner educational specialists to provide you with the best technology and industry knowledge.
- Over 30 years of working closely with partners and clients.
- Extensive knowledge of the learning and assessment sector.
- In-house technical support.
- Psychometric capabilities ready to assist you.
Test Conversion
Get your content into the Surpass Platform with the support of our team of experts
Are you short on time and resources, or don’t have the in-house assessment design expertise needed to transfer your existing content into the Surpass Platform? The Test Conversion Service can support you with this. Whether you want to transition from paper-based tests to on-screen, are transitioning from another system, or just need some extra support with item or test creation, we can help.
With flexible levels of service to suit your needs, our team of experts are on-hand to help when you need it most. Support is available for one-off conversions of content to get you up and running, or long-term arrangements can be made if you require an ongoing service.
Key benefits:
- Potential time and cost savings for your organisation.
- Faster implementation / a reduction in transition time.
- Confidence in knowing you are using Surpass to its full potential.
- Access to our team of experienced Surpass users.
Key features:
- Analysis of sample content to ensure we understand requirements for items, tests, delivery, and scoring.
- Sample items and tests presented with opportunity for feedback, to ensure everything we do meets your requirements.
- Consultation with our in-house accessibility team where required.
- Secure transfer of test content with restricted user access.
- An in-house quality review process prior to items and tests being sent to undergo your own rigorous quality review.
- First-class communication from the team throughout the process, with regular calls to update you on progress and resolve any questions.
Product Customisation
Get custom features added to the Surpass Platform
It is often the case that making the decision to buy/license an existing assessment platform or build your own often comes down to how your requirements differ from market trends. Surpass is customer-driven; our roadmap is influenced by the needs of the market, but these don’t always match all the needs of our customer base. We have therefore implemented a Sponsored Development Team model which has successfully proven to provide customers and partners the ability to build bespoke features which bring value to their market and business growth.
Because we operate an agile approach to development, additional teams sponsored by our customers and partners can create features within Surpass, giving you the option to build what matters to you and achieve your aims, on top of an already excellent product. It’s better than an Open Source approach, because all development is supported and quality checked by professionals, so everyone benefits without the uncontrollable risks of Open Source development.
Training & Support
Extensive documentation and training
Our comprehensive training support ranges from extensive online help and knowledge banks to customisable remote product training. Customers and users have access to our award-winning product documentation, which our Technical Communications team are continually updating and enhancing. Additional training can always be requested from our dedicated Training team, and we also offer Surpass users access to our online training platform containing interactive courses and materials that enable you to learn more about Surpass.
- Remote training ensures any initial questions are answered efficiently.
- Award-winning documentation includes comprehensive information for all Surpass Assessment products.
- Dedicated team continually update resources.
Dedicated support
Our support desk is available to customers to deal with technical requests or general product help and advice. We can also train your existing support staff to deal with Surpass Platform enquiries. Dedicated Service Delivery Managers are available for the smooth operation of your high-stakes assessment process.
- Technical Support available for authors and implementation staff.
- User support available for candidates.
- Optional training available for your own support teams.
- Dedicated Service Delivery Managers.
A Community of Experts
Share your ideas with other Surpass Community members.
Share ideas for enhancements to Surpass and contribute to the product roadmap. Enjoy the opportunity to collaborate on the development of ideas with other Surpass Community organisations.
