This Podcast was recorded following the May 2020 pre-release webinar. For more detailed diagrams and demonstrations to accompany this update, please visit https://www.surpass.com/webinars. Join Ashleigh and Ruth from the Product Communications and Training Team as they take you through some of the latest updates coming to Surpass in Summer 2020. Highlights…
The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service. In this podcast, Sam Thompson in joined by Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk…
Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an ‘average day’ is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical…
In this short episode, Ben is joined by Tom Wardak from the Product Communications and Training team fresh off the back of our January 2020 pre-release webinar. This is a perfect accompaniment to the recording, or great as an info-blast for those who need information on-the-go. The pair talk in…
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