{"id":1703,"date":"2020-03-20T13:22:08","date_gmt":"2020-03-20T17:22:08","guid":{"rendered":"https:\/\/surpass.com\/?p=1703"},"modified":"2024-03-21T14:22:15","modified_gmt":"2024-03-21T14:22:15","slug":"surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team","status":"publish","type":"post","link":"https:\/\/surpass.com\/en-gb\/news\/2020\/surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team\/","title":{"rendered":"[Surpass Team Podcast] &#8211; March 2020 Introduction to the Surpass Service Desk Team"},"content":{"rendered":"\n<p>Have you ever wondered what actually happens on the Surpass support desk after you submit your query?<\/p>\n\n\n\n<p>It turns out that an \u2018average day\u2019 is anything but average.<\/p>\n\n\n\n<p>Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical side of product development and our users. As the platform has evolved over the years, so has the demand on our support team \u2013 this isn\u2019t your everyday call center.<\/p>\n\n\n\n<p>We chat to Jacqui and Xan to find out a little bit more about what talents are required&nbsp;for the desk&nbsp;to work efficiently as a team, the wide variety of tasks undertaken by a member of the BTL Service Desk, and how sharing knowledge with other teams across the entire Surpass production process helps to keep things moving as efficiently as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an \u2018average day\u2019 is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"footnotes":""},"categories":[163],"tags":[69,72,73],"class_list":{"0":"post-1703","1":"post","2":"type-post","3":"status-publish","4":"format-video","6":"category-archive","7":"tag-podcast","8":"tag-surpass-support","9":"tag-surpass-team","10":"post_format-post-format-video"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Surpass Team Podcast] - March 2020 Introduction to the Surpass Service Desk Team - Surpass Assessment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/surpass.com\/news\/2020\/surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Surpass Team Podcast] - March 2020 Introduction to the Surpass Service Desk Team - Surpass Assessment\" \/>\n<meta property=\"og:description\" content=\"Have you ever wondered what actually happens on the Surpass support desk after you submit your query? It turns out that an \u2018average day\u2019 is anything but average. Dealing with questions from around the globe on a daily basis, the Surpass support team act as the translators between the technical...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/surpass.com\/news\/2020\/surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team\/\" \/>\n<meta property=\"og:site_name\" content=\"Surpass Assessment\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-20T17:22:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-21T14:22:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/thumb.jpg?fit=1200%2C675&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kerry Paulazzo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kerry Paulazzo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/surpass.com\/news\/2020\/surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/surpass.com\/news\/2020\/surpass-team-podcast-march-2020-introduction-to-the-surpass-service-desk-team\/\"},\"author\":{\"name\":\"Kerry Paulazzo\",\"@id\":\"https:\/\/surpass.com\/en-gb\/#\/schema\/person\/536fa63de0e87c53d9feb79222cf20ef\"},\"headline\":\"[Surpass Team Podcast] &#8211; 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