{"id":14957,"date":"2026-04-09T10:30:14","date_gmt":"2026-04-09T09:30:14","guid":{"rendered":"https:\/\/surpass.com\/?p=14957"},"modified":"2026-04-09T11:27:35","modified_gmt":"2026-04-09T10:27:35","slug":"inteleos-case-study","status":"publish","type":"post","link":"https:\/\/surpass.com\/en-gb\/news\/2026\/inteleos-case-study\/","title":{"rendered":"Improving item development with Surpass Copilot: A case study with Inteleos"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Inteleos is a global non-profit community of more than 150,000 medical professionals, delivering high\u2011stakes healthcare certification across multiple programmes and specialties.<\/p>\n\n\n\n<p>With growing demand for new assessment content and limited SME capacity, Inteleos explored how AI could support item development responsibly, while maintaining clinical accuracy, security, and governance.<\/p>\n\n\n\n<p>This case study highlights how Inteleos used Surpass Copilot to improve efficiency, support SMEs, and scale item development without compromising quality.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key objectives for this study include:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rising demand for new assessment content across multiple certification programmes<\/li>\n\n\n\n<li>Increasing pressure on SME time and availability<\/li>\n\n\n\n<li>A need to improve drafting efficiency while maintaining human oversight<\/li>\n\n\n\n<li>A commitment to responsible AI use aligned with assessment standards<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=1024%2C1024&#038;ssl=1\" alt=\"\" class=\"wp-image-15080\" style=\"width:294px;height:auto\" srcset=\"https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=140%2C140&amp;ssl=1 140w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=350%2C350&amp;ssl=1 350w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=1000%2C1000&amp;ssl=1 1000w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/Carousel-3.png?w=1081&amp;ssl=1 1081w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"457\" src=\"https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/key-outcomes-for-web.png?resize=294%2C457&#038;ssl=1\" alt=\"key outcomes\" class=\"wp-image-15099\" srcset=\"https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/key-outcomes-for-web.png?w=294&amp;ssl=1 294w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/key-outcomes-for-web.png?resize=193%2C300&amp;ssl=1 193w, https:\/\/i0.wp.com\/surpass.com\/wp-content\/uploads\/key-outcomes-for-web.png?resize=96%2C150&amp;ssl=1 96w\" sizes=\"auto, (max-width: 294px) 100vw, 294px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faster, more efficient item development<\/h3>\n\n\n\n<p>Surpass Copilot significantly reduced the time required to draft assessment items, allowing SMEs to move quickly from initial ideas to review\u2011ready content.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Improved SME productivity<\/h3>\n\n\n\n<p>By reducing manual drafting effort, SMEs were able to focus more of their time on clinical judgement, refinement, and technical review.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Higher acceptance rates<\/h3>\n\n\n\n<p>Items developed with Surpass Copilot achieved higher acceptance rates during review, reducing wasted effort and rework.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consistent quality standards<\/h3>\n\n\n\n<p>All Copilot\u2011assisted items aligned with Inteleos item writing style guidelines and entered standard QA workflows without disruption.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-organization\">What you will learn from the full case study<\/h2>\n\n\n\n<p>\u2022 How Inteleos implemented Surpass Copilot within existing item development workflows<br>\u2022 Quantified efficiency gains and acceptance rate improvements<br>\u2022 SME feedback on ease of use, confidence, and continued adoption<br>\u2022 How AI can support item development while maintaining governance and human oversight<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"https:\/\/surpass.com\/wp-admin\/edit.php?post_type=post\"><\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/surpass.com\/wp-content\/uploads\/Inteleos-casestudy-26.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download a PDF of this case study<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"blog-box\">\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"find-out-more\">Find out more <\/h2>\n\n\n\n<p class=\"has-text-align-center\">See how Surpass Copilot can improve your\u00a0item development process<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/surpass.com\/en-gb\/copilot\/\">Meet Surpass Copilot<\/a><\/div>\n<\/div>\n\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This case study explores how Surpass has helped Inteleos to improve item development with Surpass Copilot.<\/p>\n","protected":false},"author":10,"featured_media":15027,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[98,107,101],"tags":[],"class_list":{"0":"post-14957","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-assessment-industry-news-en-gb","8":"category-case-study-en-gb","9":"category-international-testing-en-gb"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Improving item development with Surpass Copilot: A case study with Inteleos - Surpass Assessment<\/title>\n<meta name=\"description\" content=\"This case study explores how Surpass has helped Inteleos to improve item development with Surpass Copilot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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