{"id":6951,"date":"2021-11-10T11:23:03","date_gmt":"2021-11-10T11:23:03","guid":{"rendered":"https:\/\/surpass.com\/terms-and-policies\/data-subprocessors\/"},"modified":"2025-08-14T14:24:55","modified_gmt":"2025-08-14T13:24:55","slug":"data-subprocessors","status":"publish","type":"page","link":"https:\/\/surpass.com\/en-gb\/terms-and-policies\/data-subprocessors\/","title":{"rendered":"Data Subprocessors"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”nobottompadding” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]< Back to all policies<\/a><\/p>\n

Data Subprocessors<\/h1>\n

A list of third-parties that may have access to certain customer data.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_raw_html css=””]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[\/vc_raw_html][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”3\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

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Surpass Platform<\/h2>\n

Last updated 21 August 2024.<\/strong><\/p>\n

If you are a Surpass customer, unless otherwise agreed in your contract, the table below contains the details of Surpass Assessment\u2019s data subprocessors that apply to your company.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Name of the subprocessor<\/th>\nCountry where processing<\/th>\nProcessing activity<\/th>\n<\/tr>\n<\/thead>\n
Microsoft Ireland Operations Limited (Microsoft Azure) – Microsoft Corporation and its affiliates and subsidiaries<\/td>\nUSA for customers located in North America.
\nUK for customers located outside of North America.<\/td>\n		Hosting infrastructure<\/td>\n<\/tr>\n
Microsoft Ireland Operations Limited (Microsoft Azure) – Microsoft Corporation and its affiliates and subsidiaries<\/td>\nUSA<\/td>\nException process for backup exam responses and error logs for Mac SecureClient.<\/td>\n<\/tr>\n
Twilio Sendgrid<\/td>\nUSA<\/td>\nEmail service provider used for automated Surpass Platform emails for customers located in North America.<\/td>\n<\/tr>\n
Sendinblue<\/td>\nFrance, Belgium, Ireland<\/td>\nEmail service provider used for automated Surpass Platform emails for customers located outside of North America.<\/td>\n<\/tr>\n
Google Ireland Limited<\/td>\nWorldwide (no specific server location designated)<\/td>\nUsed to obtain information on user interactions with features in the Surpass Platform \u2013 anonymous data using Google Analytics and Google Tag Manager<\/td>\n<\/tr>\n
Daisy Corporate Services Trading Limited (previously known as ECSC)<\/td>\nUK, Australia<\/td>\nThreat detection monitoring service.<\/td>\n<\/tr>\n
Bird (formally known as SparkPost EU)<\/td>\nIreland<\/td>\nEmail service provider for registration and certification functions.<\/td>\n<\/tr>\n
BTL Group Limited (trading as Surpass Assessment)<\/td>\nUK<\/td>\nThe UK based parent company of Surpass Assessment Inc is involved in supporting customers of Surpass Assessment Inc.<\/td>\n<\/tr>\n
Surpass Assessment Inc<\/td>\nUSA<\/td>\nThe US based subsidiary company of BTL Group Limited (trading as Surpass Assessment) is involved in supporting customers of Surpass Assessment UK.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
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Online Test Scheduling<\/h2>\n

Last updated 21 August 2024.<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n
Name of the subprocessor<\/th>\nCountry where processing<\/th>\nProcessing activity<\/th>\n<\/tr>\n<\/thead>\n
BTL Group Limited (trading as Surpass Assessment)<\/td>\nUK<\/td>\nTest taker queries regarding Scheduler bookings<\/td>\n<\/tr>\n
Surpass Assessment Inc<\/td>\nUSA<\/td>\nTest taker queries regarding Scheduler bookings<\/td>\n<\/tr>\n
EventMap Limited<\/td>\nUK<\/td>\nOnline test scheduling software provider<\/td>\n<\/tr>\n
EventMap: Twilio Sendgrid<\/td>\nUSA<\/td>\nEmail service provider<\/td>\n<\/tr>\n
EventMap: Microsoft Ireland Operations Limited (Microsoft Azure)<\/p>\n

 <\/td>\n

UK South<\/td>\nHosting infrastructure<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
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Online Proctoring<\/h2>\n

Last updated 21 August 2024.<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Name of the subprocessor<\/th>\nCountry where processing<\/th>\nProcessing activity<\/th>\n<\/tr>\n<\/thead>\n
Microsoft Ireland Operations Limited (Microsoft Azure)<\/td>\nUK<\/td>\nHosting infrastructure for the integration between Surpass Platform & ProctorExam<\/td>\n<\/tr>\n
Message Bird (formally known as Sparkpost US)<\/td>\nUSA<\/td>\nEmail service provider for online proctored\/invigilated exams delivered in the North America<\/td>\n<\/tr>\n
Message Bird (formally known as SparkPost EU)<\/td>\nIreland<\/td>\nEmail service provider for online proctored\/invigilated exams delivered in the UK & ROW<\/td>\n<\/tr>\n
International Testing and Training Services Limited<\/td>\nUK\/worldwide<\/td>\nOnline proctoring services, provision of human proctors<\/td>\n<\/tr>\n
Teamco Remote Limited<\/td>\nUK<\/td>\nOnline proctoring services, provision of human proctors<\/td>\n<\/tr>\n
BTL Group Limited (trading as Surpass Assessment)<\/td>\nUK\/EU<\/td>\nOnline proctoring services, provision of human proctors<\/td>\n<\/tr>\n
Datamatics Global Services Inc and Datamatics Global Services Limited<\/td>\nUSA \/ India<\/td>\nOnline proctoring services, provision of human proctors<\/td>\n<\/tr>\n
Procwise Exam B.V. (trading as ProctorExam) and its group of companies:<\/td>\nNetherlands<\/td>\nOnline proctoring software provider<\/td>\n<\/tr>\n
ProctorExam: Turnitin LLC<\/td>\nUSA<\/td>\nProcessing of data in the USA (Customer Support, Engineering)<\/td>\n<\/tr>\n
ProctorExam: Turnitin UK Ltd<\/td>\nUK<\/td>\nProcessing of data in the UK (Customer Support, Engineering)<\/td>\n<\/tr>\n
ProctorExam: Turnitin LLC<\/td>\nUSA<\/td>\nProcessing of data in the USA (Customer Support, Engineering)<\/td>\n<\/tr>\n
ProctorExam: Turnitin UK Ltd<\/td>\nUK<\/td>\nProcessing of data in the UK (Customer Support, Engineering)<\/td>\n<\/tr>\n
ProctorExam: Turnitin India<\/p>\n

Education Pvt. Ltd.<\/td>\n

India<\/td>\nProcessing of data in India (Customer Support)<\/td>\n<\/tr>\n
ProctorExam: Turnitin Netherlands B.V.<\/td>\nEU<\/td>\nProcessing of data in the Netherlands (Customer Support)<\/td>\n<\/tr>\n
ProctorExam: UKU Group Ltd.<\/p>\n

(\u201cUniCheck\u201d)<\/td>\n

EU<\/td>\nProcessing of data in Ukraine (Engineering)<\/td>\n<\/tr>\n
ProctorExam: ExamSoft<\/p>\n

Worldwide LLC<\/td>\n

USA<\/td>\nProcessing of data in the USA (Customer Support, Engineering)<\/td>\n<\/tr>\n
ProctorExam: Amazon AWS (primary provider)<\/p>\n

\u2013 streaming service provider<\/p>\n

\u2013 ProctorExam Platform hosting provider and streaming service provider<\/td>\n

Frankfurt region of Germany (if you are a UK\/EU customer)\u00a0and\/or<\/em>\u00a0Ohio, USA (if you are a US customer).<\/td>\nHosting and streaming infrastructure<\/td>\n<\/tr>\n
ProctorExam Enfuse Solutions Private Limited<\/td>\nIndia<\/td>\nExam reviewers (for live exams or record & review, where agreed with the customer); online live chat support provider for system checks and exams<\/td>\n<\/tr>\n
ProctorExam: Tawk.to, Inc (live chat functionality provider; chat technology provider)<\/td>\nUSA\/Republic of Ireland<\/td>\nOnline live chat support provider for system checks and exams, and live chat technology provider<\/td>\n<\/tr>\n
ProctorExam: SendGrid Inc<\/p>\n

 <\/td>\n

USA<\/td>\nEmail service provider (Surpass customer personal data but no Surpass customer candidate personal data)<\/td>\n<\/tr>\n
ProctorExam: Google Ireland Limited (GoogleAnalytics)<\/td>\nWorldwide (no specific server location designated)<\/td>\nUsed to obtain information on user interactions with ProctorExam<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
\n

Test Centre Network<\/h2>\n

Last updated 21 August 2024.<\/strong><\/p>\n\n\n\n\n\n\n\n\n
Name of the subprocessor<\/th>\nCountry where processing<\/th>\nProcessing activity<\/th>\n<\/tr>\n<\/thead>\n
Microsoft Ireland Operations Limited (SharePoint and MS Teams, a Microsoft Office Suite application)<\/td>\nUK<\/td>\nSurpass storage of examination attendance registers and invigilator\/proctor reports<\/td>\n<\/tr>\n
Surpass test centre venue suppliers<\/td>\nCountry specific depending on geographical location of test centre<\/td>\nInvigilators\/proctors and other test centre staff verifying candidate IDs and processing candidate personal data to administer examinations<\/td>\n<\/tr>\n
BTL Group Limited (trading as Surpass Assessment)<\/td>\nUK<\/td>\nThe UK based parent company of Surpass Assessment Inc is involved in supporting customers of Surpass Assessment Inc.<\/p>\n

 <\/p>\n

For the Test Delivery Services Portal – proctor details, other test center staff details, some candidate details (ie initials and candidate reference numbers)<\/td>\n<\/tr>\n

Surpass Assessment Inc<\/td>\nUSA<\/td>\nThe US based subsidiary company of BTL Group Limited (trading as Surpass Assessment) is involved in supporting customers of Surpass Assessment UK.<\/p>\n

 <\/p>\n

For the Test Delivery Services Portal -Invigilator details, other test centre staff details, some candidate details (ie initials and candidate reference numbers)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n

\n

Test Development<\/h2>\n

Last updated 21 August 2024.<\/strong><\/p>\n\n\n\n\n\n
Name of the subprocessor<\/th>\nCountry where processing<\/th>\nProcessing activity<\/th>\n<\/tr>\n<\/thead>\n
Microsoft Ireland Operations Limited (SharePoint, a Microsoft Office Suite application)<\/td>\nUK<\/td>\nCustomer examination questions worked on securely by Surpass Test Conversion Service staff<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#eef6fc” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

For more information please contact legal@surpass.com<\/a>.<\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”nopadding” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” 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