{"id":3027,"date":"2020-06-30T09:08:38","date_gmt":"2020-06-30T13:08:38","guid":{"rendered":"https:\/\/surpass.com\/?p=3027"},"modified":"2024-03-21T15:29:12","modified_gmt":"2024-03-21T15:29:12","slug":"surpass-team-podcast-an-insight-into-customer-operations-at-btl-surpass","status":"publish","type":"post","link":"https:\/\/surpass.com\/de\/news\/2020\/surpass-team-podcast-an-insight-into-customer-operations-at-btl-surpass\/","title":{"rendered":"[Surpass Team Podcast] An Insight Into Customer Operations at BTL Surpass"},"content":{"rendered":"\n<p>Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass.&nbsp;<\/p>\n\n\n\n<p>Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager,&nbsp;from the US Surpass team during a recent visit to the Saltaire HQ.<\/p>\n\n\n\n<p>Gary and Alyse talk about their roles within the team, and working closely with teams in the UK, such as the Service Desk, to ensure customer service works efficiently across multiple time zones.<\/p>\n\n\n\n<p>Gary then tells us about the process of relocating to the US, after spending many years working in BTL\u2019s UK office, and how the US team has evolved and grown in just a few years from being initially set up.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass.&nbsp; Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager,&nbsp;from the US Surpass team during a recent visit to the Saltaire HQ. Gary&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"footnotes":""},"categories":[163],"tags":[121],"class_list":{"0":"post-3027","1":"post","2":"type-post","3":"status-publish","4":"format-video","6":"category-archive","7":"tag-surpass-training","8":"post_format-post-format-video"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Surpass Team Podcast] An Insight Into Customer Operations at BTL Surpass - Surpass Assessment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/surpass.com\/news\/2020\/surpass-team-podcast-an-insight-into-customer-operations-at-btl-surpass\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Surpass Team Podcast] An Insight Into Customer Operations at BTL Surpass - Surpass Assessment\" \/>\n<meta property=\"og:description\" content=\"Join us for a short informal podcast where we receive an insight into Customer Operations at BTL Surpass.&nbsp; Ben Brady took the opportunity to talk to Gary Barnes, VP Service Operations and Alyse Nullmeyer, Service Delivery Manager,&nbsp;from the US Surpass team during a recent visit to the Saltaire HQ. 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