{"version":"1.0","provider_name":"Surpass Assessment","provider_url":"https:\/\/surpass.com\/de\/","title":"An insight into Service Delivery at BTL - Q&A with Ian Brumfitt & Jacqui Smith - Surpass Assessment","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"qePbW0it6o\"><a href=\"https:\/\/surpass.com\/de\/news\/2020\/insight-into-customer-operations\/\">An insight into Service Delivery at BTL &#8211; Q&#038;A with Ian Brumfitt &#038; Jacqui Smith<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/surpass.com\/de\/news\/2020\/insight-into-customer-operations\/embed\/#?secret=qePbW0it6o\" width=\"600\" height=\"338\" title=\"&#8222;An insight into Service Delivery at BTL &#8211; Q&#038;A with Ian Brumfitt &#038; Jacqui Smith&#8220; &#8212; Surpass Assessment\" data-secret=\"qePbW0it6o\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/surpass.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"The Service Delivery department at BTL is made up of several important teams, all intrinsic to ensuring excellent customer service and smooth running of the Surpass assessment platform in live service. The team has recently seen some new members join, including Ian Brumfitt who is now the Head of Service...","thumbnail_url":"https:\/\/surpass.com\/wp-content\/uploads\/IanB_blue-768x1024.jpg"}